Shipping & Exchanges
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed and another when your order has been dropped off for shipment. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. Orders can take up to 3 business days (Monday-Friday) to be processed and dropped off for shipment.
Once items are dropped off for shipment, standard shipping in the continental US takes 1-7 business days in transit.
Curbside pick up, and local delivery is also available. Choose Curbside pick up or local delivery option at checkout and you'll receive an email once your oder is ready for pick up.
$0-$24.99 before taxes, shipping is $7.95
$25-$74.99 before taxes, shipping is $9.95
$75-$124.99 before taxes, shipping is $12.95
$125-$249.99 before taxes, shipping is $14.95
$250+ before taxes, shipping is free.
Please note that additional shipping costs may incur for any items that are oversized and overweight. In this instance you'll receive an email and invoice for additional shipping costs. Once invoice is paid, your shipment will go out.
Lost or Stolen Packages
Currently we ship via USPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of package, if you would like this please ensure that you email firstname.lastname@example.org at the time of your order.
You can cancel your order up to 24 hours of purchase aslong as your order has NOT been processed and dropped off for shipment.
Exchange/Return & Damages Policy
Returns are available for STORE CREDIT or EXCHANGE ONLY.
* SALE ITEMS ARE FINAL SALE - we are sorry, but no exceptions can be made.
Returns/exchanges are accepted within 14 days of delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:
- Email email@example.com with your inquiry and to receive a RMA number.
- When returning an item, please ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
For items that have been damaged in transit please email firstname.lastname@example.org and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps. Emails for damages MUST be received within 10 days of delivery date. Anything received later than that will not be eligible for exchange or refund.
Processing a Return/Exchange
A store credit or exchange will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for exchange/store credit. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval.
OMO Jewels & Gifts
95 Watch Hill Rd.
Westerly, RI. 02891